General council enquiries

Liverpool Direct Limited

0151 233 3000

24 hours a day, 7 days a week

Council Tax 0151 233 3008

Housing Benefit 0151 233 3009

Management of common (shared) parts and facilities: e.g. repairs, lighting, security, entry phone, cleaning, refuse storage facilities, disconnection of landlord's electricity supply.

HMO Team, Public Protection, Liverpool CIty Council

0151 233 3000

Environmental.health@liverpool.gov.uk

Smoking in the common parts.

HMO Team, Public Protection, Liverpool CIty Council

0151 233 3000

Environmental.health@liverpool.gov.uk

Noise: Complaints about noise from intruder alarms, barking dogs, musical instruments, loud amplified music, DIY, persistent shouting and banging doors are dealt with by the Environmental Protection Unit (EPU). Noise disturbance as a result of anti-social behaviour may require the services of the police or Liverpool ant-social behaviour unit (see below). The EPU will liaise and work with these and any other stakeholders in order to ensure that a successful outcome is acheived.

Environment Protection, Public Protection, Liverpool City Council

0151 233 3000

Environmental.health@liverpool.gov.uk

Night time noise service
If you have a problem with noise at night, such as a noisy house party or an intruder alarm sounding, our night team may be able to help. They may serve a notice requiring the noise to stop or be reduced, they can serve a fixed penalty notice on the person causing the noise or, in extreme cases, they could seek a magistrate’s warrant to seize noise making equipment.

Night-time noise team

The team work during the following times:
 
Thursday 4.00pm until Friday 4.00am
Friday 4.00pm until Saturday 5.00am
Saturday 4.00pm until Sunday 5.00am
Sunday 4.00pm until Monday 3.00am
 
Telephone 0151-233 3001

Refuse - presentation and collection.

Neighbourhood Management Service, Liverpool City Council

0151 233 3001

Fire Safety in common (shared) parts.

HMO Team, Public Protection, Liverpool City Council - we work in partnership with Merseyside Fire & Rescue Service

0151 233 3000

Environmental.health@liverpool.gov.uk

Merseyside Fire & Resuce Service 0151 296 4000

Failure of developer to complete works.

Planning and Building Control

0151 233 3021
 (Fax: 0151 233 4510)

building.control@liverpool.gov.uk

Legal aspects of being a leaseholder: The leasehold system, rights to information, challenging service charges, "right to manage", commonhold, enforcing management agreements.

In the first place: The Leasehold Advisory Service. Copies of legislation: www.opsi.gov.uk

A booklet "Residential Long Leaseholders - A guide to your rights and responsibilities" can be viewed online or ordered from http://www.communities.gov.uk/publications/housing/booklet

020 7374 5380

0845 345 1993
 (Fax: 020 7373 5373)

info@lease-advice.org

Settling disputes relating to leases - eg. service charges.

Residential Property Tribunal Service

0845 600 3178

http://www.rpts.gov.uk

Anti-social behaviour - Nuisance neighbours.

Liverpool Anti Social Behaviour Unit - LASBU

0151 233 3001 - any time of day or night (for data collection purposes, telephoning is preferred)

Anti-social behaviour - Yobbish behaviour and intimidating groups taking over public spaces, vandalism, people dealing and buying drugs on the street, begging and anti-social drinking

Police

0151 709 6010

Anti-social behaviour - Rubbish being dumped, grafitti and fly-posting

Neighbourhood Management Services

0151 233 3000

Anti-social behaviour - Abandoned vehicles

Liverpool Direct Limited

0151 233 3045

Anti-social behaviour from people in serviced apartments. E.g. stag and hen parties

This would be a matter for the police or the night-time noise team (see above) at the time of the incident, but could be referred to the Managing Agent or freeholder of the block to enfore leasehold conditions.

0151 709 6010