Who we are

We are Engage Liverpool CIC, a social enterprise which is run by volunteers who live in the apartments of the Waterfront and City Centre. You can read more about us at engageliverpool.com/about.

Engage Liverpool CIC is a registered company in England and Wales. Company number 07970713. Registered address: 239 Ellerman Road, Liverpool, Merseyside, L3 4FG.

What information we collect and how we use it

When you visit our engageliverpool.com

We use Google Analytics to track anonymised data about how people use our website, in order to continuously improve our website.

Google Analytics stores information such as what pages you visit, how long you are on the site, how you got here, what you click on, and information about your web browser.

IP addresses are masked (only a portion is stored) and personal information is only reported in aggregate. We do not allow Google to use or share our analytics data for any purpose besides providing us with analytics information.

If you’re unhappy with the idea of sharing the fact you visited our sites (and any other sites) with Google, you can install the official browser plugin for blocking Google Analytics.

Some of our webpages also include Facebook and Twitter share buttons. These buttons don’t allow Facebook or Twitter to see any personal information about you that they don’t already know, but the companies may use these buttons to track which websites you visit.

When you create an account on engageliverpool.com

Our user accounts database is stored on servers running inside the UK, by 34SP, based in Manchester.

You can delete your account by logging in at engageliverpool.com/login, or by contacting us at engageliverpool.com/contact.

When you subscribe to the Engage Grapevine

The Grapevine is our monthly email newsletter, which is managed via Mailchimp.

When you subscribe to the Engage Grapevine, you provide your name and email address to Mailchimp for processing, in accordance with their privacy policy at mailchimp.com/privacy. Please note that Mailchimp may transfer personal data outside the EU.

You can unsubscribe from the Grapevine at any time by clicking the unsubscribe link in the footer of every email we send, or by contacting us at engageliverpool.com/contact.

Legal basis for processing

In creating an account or subscribing to the Grapevine, you are consenting to the processes as described on this page. The legal basis is GDPR 6(1)(a) – Consent of the data subject.

Retention periods

In all cases listed above, we retain your personal data until such a time as you unsubscribe or ask us to remove your details.

Data privacy

Unless we are obliged or permitted by law to do so, your data will not be disclosed to third parties other than those described above.

All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

Your right to access

You may contact us at any time to ask to see what personal data we hold about you. Contact us at engageliverpool.com/contact to request this.

Your right to erasure

You may request that we destroy the personal data that we hold about you, provided that there is no legitimate reason for us continuing to hold it. Contact us at engageliverpool.com/contact to request this.

Your right to complain

If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can report a concern here (but please do contact us first, so that we can try and help).